Advice from UK Power Network, Storms Dudley and Eunice

Wednesday 16th February 2022

Storms Dudley and Eunice will arrive consecutively in the UK from today (Wednesday 16th February).

As you may be aware, UK Power Networks manages the local power lines and substations which distribute electricity to over 8.3m homes and businesses across London, the South East and the East of England.

Storm Dudley will arrive today and is forecast to have a minimal impact on the network. However, Storm Eunice is expected to arrive on Friday 18th and is expected to bring stronger winds and unsettled weather.

The electricity network is built to be resilient but strong winds and heavy rain can bring down branches and trees, damaging overhead power lines. Where this happens we work to restore power as quickly and safely as possible.

UKPN have organised for additional staff in their contact centre and more engineers on the ground, particularly for Storm Eunice, to be available to help customers whose electricity supply might be affected by the predicted weather.

You will be able to find regular updates and information about individual power cuts on their website www.ukpowernetworks.co.uk. They will also be posting general updates on @UKPowerNetworks .

Anyone experiencing a power cut should:

• Visit www.ukpowernetworks.co.uk/powercut and type in their postcode to view their live power cut map, with details of individual power cuts
• Call 105 free of charge to speak to their customer service team, report a power cut or damage to the electricity network
• Tweet @UKPowerNetworks to report a power cut or to receive updates
• Visit www.ukpowernetworks.co.uk for the latest updates

UKPN advise people to stay clear of power lines and report damaged power lines immediately by calling 105 free from either a landline or a mobile phone. If they see electricity lines that are down or causing significant risk to the public they should call 999.

UKPN provide extra help to customers on their Priority Service Register during a power cut. Households with older or disabled people, those with children under five, or where someone uses medical or mobility equipment that requires electricity as well as other reasons can join the register. You can find out more information about their Priority Service on their website: www.ukpowernetworks.co.uk/priority.